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Positioning Prompts and Messenger.

In this article we'll look at how you can control the default positioning of our Prompts and Messenger on your website.

1) Go to the 'Preferences' Section of your Salesfire Dashboard

2) Using the left-hand Navigation, scroll down to 'Appearance'.

Screenshot 2021-06-02 at 10.02.49

3) In the 'Positioning' Box above, you can see a Prompt Bubble and Messenger Icon.  Where both of these functions are engaged at the same time, this is how they'll be viewed on your website.

4) As default functionality, your Prompts will be set to appear on the left of your Website.

You can switch this using the 'Primary Position' option and switch it to the left.

5) If the Prompt bubble is covering a piece of your website which you would like your customers to see when landing on your homepage e.g. could be a 3rd party chat function. You can play about with the 'Offset' rule which allows you to move it (in px's) away from anything it may be obstructing.  The Offset rule works on both X and Y axis so moves the prompt along and up at the same time.:

6) Just remember to click 'Save Settings' at the bottom of the page after each edit:

7) Done.