Overlay Troubleshooting - Whitelist & Blacklist Countries in 'Pages'

In this article, we'll show you how to overcome issues you may be experiencing with Overlays showing in the UK when you have Blacklisted accordingly.

From time to time, we have issues with client IP locations within the UK in the sense we don't get any info back from your site for us to pick up on your Geo location IP so, within each blacklisting / whitelisting section of the Overlays, we have a tag called 'Unknown' right at the bottom of each countries list. This functionality also applies to Prompts, emails
This tag basically puts you in the UK so when using Blacklisting & Whitelisting functions, just use the unknown tag with the UK and Northern Ireland location:
Now have another test of your Overlay to see if it still shows for you in the UK.