Help Centre

Steps to check when enabling or disabling the Salesfire product suite. 

When enabling/disabling any of the Salesfire products or campaigns within the Salesfire Dashboard, if you are unable to see the updates made on your live site the likely scenario will be that your browser has cached. 

This means your browser is remembering the last session/version of your website and any changes will not be applied to a cached browser. This does not mean that the changes have not been applied but your browser will need updating in one of two ways: 

1. Checking in an incognito browser. 

Search incognito browser in your browser to locate this. Once located, refresh the incognito browser after making the changes to the Salesfire products in order to pull through the changes made to your browser.

1. Clear browser cache:

In Chrome:

• On your computer, open Chrome.
• At the top right, click More .
• Click More tools. Clear browsing data.
• At the top, choose a time range. To delete everything, select All time.
• Next to "Cookies and other site data" and "Cached images and files," check the boxes.
• Click Clear data.

In Safari:

• Click on the Safari drop-down menu and select Preferences.
• Click the Advanced tab. Select the Show Develop menu in the menu bar checkbox and close the Preferences window.
• Select the Develop drop-down menu. Click Empty Cache.

If you are still unable to see the changes you have made to campaigns or an enabled product is still not showing we recommend contacting your Client Success Manager for assistance clientservices@salesfire.com