Occasionally errors may occur when integrating Salesfire for Magento 2.
We have compiled a guide to help you resolve any issues and successfully integrate.
This occurs when our Salesfire SDK has not been installed. This usually happens when the plugin has been installed manually outside of the Magento Extension Manager.
There are three ways to resolve this:
This can occur when you install a new extension or module and an internal code Interceptor cache has been deleted or is missing references to the new extension.
You can run this command on your server to regenerate the Interceptor:
php bin/magento setup:di:compile
If your Magento store is not generating a product feed please ensure:
If you are still having trouble generating the feed it may be due to configuration or setup issues that conflict with our plugin. Please send any logs to your Client Success Manager who will pass them on to our team to investigate for you.
Here are typical file names of logs you should provide:
This is also an alternative solution when set up doesn't include whitelisting the Salesfire functions and instead presents error codes on the user's site, found in the console.
Note: If the system is reporting errors but not enforcing the block you will need to add *.salesfire.co.uk to that whitelist.