Help Centre

Email sender settings are available in your Salesfire dashboard to set a custom sender name and sender email address that will arrive to recipients.

These are important steps to take in order to improve deliverability and sender reputation. This is particularly important for brands that send more than 5,000 emails per day.

In order to meet this requirement, you need an email address that includes your own site domain name, this must be present in your domain records.

Domain authentication

Read the guide below or watch our step-by-step video to help you authenticate your domain with Salesfire:

To authenticate your domain, select Domain Authentication within the Email section of the dashboard Settings.

Please ensure the domain entered matches a domain set up through your DNS records. This must not contain '/' or '//' or 'http'.

Adding your DNS records

Add a new record to your DNS zone file by copying and pasting the name and value into each record type's respective fields if this information is not present.

You will need access to your DNS records to complete verification.

How to edit DNS records with popular domain providers:

Amazon Web Services: Configuring DNS, Resource Record Types

Bluehost Bluerock: Manage DNS Records

Bluehost Legacy: DNS Management

Dreamhost: DNS Overview

GoDaddy: Add a CNAME Record

Google Domains: DNS Basics

Hostgator: Manage DNS records

Hover: Edit DNS Record

IONOS: Configuring CNAME Records

Namecheap: SPF & DKIM

Squarespace: Advanced DNS Settings

Stablehost: How do I get to cpanel?

Wordpress: Adding Custom DNS Records

Siteground: Create CNAME Records

Wix: Adding or updating CNAME Records

Cloudflare: Manage DNS records

If your service isn't listed here, log in to your provider's site and contact their customer support team.

Please contact support@salesfire.co.uk if you require further assistance with the Salesfire dashboard.

Sender Settings

Once your domain has been verified you may add a custom sender address in the Sender settings.

Please note: The sender email address must match the registered domain. For example if the sender email address is hello@myshop.co.uk the domain registered will need to be hello.myshop.co.uk.

1. Go to the Menu and select Settings.
2. Select the Email section from the Settings menu.
3. Head to the Settings tab to find the Sender Settings fields.
4. Set how your email sender name and sender address should appear in a shopper’s inbox.
5. Don't forget to Save settings with any updates made.

For any SMS sender setting changes this can be found in separate documentation.