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Media Library - 'Image Specifications'

In this article we'll cover all things Image Specification; this will help you make sure that the images that you're uploading to your media library are fit for purpose with your tools.

Search Images:

All image sizes we receive in your product feed are resized to 500 x 500px but maintaining the aspect ratio which will be shown like the below image. 

From time to time we get issues with images that we are being supplied in feeds.  You can see the images in the below illustration, which appear out of alignment.  In some cases, we can look at making changes to the images as long as they are square.  However, in the case below the images being sent in the feed are rectangular which we can't alter.  As a result, our system will add white space to pad out the images within the container dimensions

If you are having image issues with Search then please double check your feed image dimensions and look to have them altered to at least 500 x 500 px.

Search Promotion Image Dimensions:

230 px x 348 px with a 34px border (this is required for tablet and mobile devices to ensure image quality remains at its highest)

Product Recommendation Images:

We resize to 600 x 600 px within our Product Recommendations Unit.


The following Overlay dimensions cover specifications for both styles of overlays.

Style 1 Overlay Image Specification:

Desktop Canvas - 700px wide x 450 px high
Mobile Canvas - 310px wide x 450px high

Note: Canvas Image refers to an Overlay that uses a full background image as part of its design as per below which is a Desktop version:

Desktop Half Image - 350px wide x 450px high
Mobile Image - 310px wide x 390px high

Note: Half Image refers to an Overlay where the image is either half left or half right of the main body text as below:

Style 2 Overlay Image Specifications:

If you have the second style of Overlay's similar to the ones above and you want to put your own images behind the main text on the overlay then there is a couple of different measurements that you need to be aware of:

Small: 100px x 310px - these measurements are appropriate Exit Intent (Page 1 Enquiry Form) followed by 170px x 310px for Exit Intent (Page 2 Enquiry Form)

100px x 310px - these measurements are appropriate for Exit Intent (Promoting USPs)

Medium: 150px x 310px - these measurements are appropriate for Title Highlight (Voucher Code), Exit Intent (Voucher Code), Exit Intent (Save my basket), Checkout Success (Social Links), Checkout Success (Link Redirect), Newsletter Collection  (No Discount), Newsletter Collection (Discount/Incentivisation) and Dynamic Basket  (Average order increase).

Large: 190px x 310px - these measurements are appropriate for Title Highlight (Notification), Link Direct (Notification) and Page Load (Notification) overlays.


Digital Assistant 

Large Message image upload size: w345px x h150px

Overlay image upload size: w345px x h190px


Don't forget that you can reach out to your eCommere Success Manager if you need any further assistance!

At the moment the Salesfire system only accepts .jpg, .png and .gif. We also have a file size limit of 4mb. Please keep this in mind when choosing your media for your Salesfire tools.